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Our professional beauty machines come equipped with a three-year warranty and a hassle-free, 30-day change-of-mind return option. We understand that sometimes a product may not meet your expectations, and we’re committed to making the return process as straightforward as possible. Below are the details on how you can exercise this option:
If you decide within 30 calendar days from your order date that the product isn’t right for you, you’re welcome to return it either for an exchange of equal value to your original purchase or for a refund.
When returning a non-defective product, customers are responsible for all shipping costs and a restocking fee, unless:
• You received the wrong product
• The product arrived damaged (e.g., due to shipping)
To qualify for our 30-Day Money Back Guarantee, the following conditions must be met:
• Product Condition: The product must be returned in its original packaging, unused, and in new condition.
• Damage: The product must not be damaged.
• Return Initiation: You must initiate the return process within 30 days following the delivery of your order.
• Shipping Responsibility: If the return is not due to a product issue, the customer is responsible for the return shipping costs.
• Refundable Amounts: Please note that, if the return is not due to a product issue, a restocking fee will be deducted from the refund. If the return is due to a product issue, a full refund will be provided.
• Restocking Fee: A restocking fee of 20% of the product’s price will be deducted from your refund to cover processing costs.
1. Contact Customer Support: Reach out to us via email or at info@beaulands.com
2. Provide Product Photos: Email us a photo of the item so we can confirm its condition. We will then provide you with the return address.
3. Return the Item: All items must be sent back via express delivery, including all parts and accessories. Please ship the item to the address provided by our team.
4. Refund Processing: Once we receive and inspect the product for any damage or missing parts, we will issue a refund to the original payment method.
You will receive your refund within 3 business days, and we will notify you via email once the refund has been initiated.
Average delivery time is 7-14 days.